Premiere’s Response to COVID-19
As we navigate the coming days and weeks, Premiere Event Holders and Customers are making difficult decisions and facing extraordinary challenges. As a company and a team, Premiere is dealing with these same uncertainties and concerns over the future.
We thank you for your support and understanding.
This crisis of health and of confidence has touched us all. We are all in this together, and together, we will overcome. Stay safe and be well – and keep your families likewise.
Our Premiere Team has completed the Clean. Safe. Essential. Program created by the American Rental Association to ensure that we are up to date on COVID-19 and creating a safe and sanitary environment for our team, customers, and inventory. Click here to view our Certificate of Completion, and a Letter from ARA about the program.
*The following is subject to change based on government mandate and the ever-changing situation at hand.*
Request an Appointment with an Event Consultant!
Starting Monday, May 11th, Premiere’s South and North Showrooms will be open for in-person visits, by appointment only, from 9 am to 4 pm Monday through Friday, and with special arrangements subject to availability, from 10am to 2pm on Saturday.
Fill out the Appointment Request form below, chat with us online, email firstname.lastname@example.org or call us at 512-292-3900 (South) or 512-870-8552 (North) to schedule your appointment!
If you are requesting an appointment within the next 48 hours, please call us directly to schedule to ensure we receive your request in time!
Limited Operations and Re-Openings
Effective Wednesday, March 25th 2020, due to the City of Austin COVID-19 Stay Home – Work Safe order, Premiere Events closed all showrooms and warehouses.
As of Monday, May 11th, Premiere’s South and North Showrooms are open for in-person visits, by appointment only, from 9 am to 4 pm Monday through Friday, and with special arrangements subject to availability, from 10am to 2pm on Saturday.
Health and safety limitations governing your showroom visit can be found in our COVID-19 Risk Mitigation & Response Plan below.
Zoom consultations will continue to be offered until we can serve you in person without restrictions.
Additionally, our Fire Phone for after hours emergencies will not be answered at this time.
Customer Pickups and Returns
As of Monday, May 11th, Premiere’s South and North Warehouses are open for contactless customer pickups and returns, from 9 am to 4 pm Monday through Friday.
Customers must call the Showroom 512-292-3900 (South), or 512-870-8552 (North) and speak to an Event Consultant in advance of any Premiere visit, including deliveries to Premiere. The Event Consultant will provide the guests paperwork to the warehouse and inform them of your arrival, so your rental order can be placed at the designated pick-up point.
During this time, to minimize person-to-person contact, all customers must load their own rental items. Premiere will not provide assistance.
Upon arrival (and after calling the showroom), please pull up to the warehouse, lower your vehicle window, and wait for instructions. Please wait inside the vehicle until a Premiere Team Member provides guidance.
Cancellations, Postponements, and Refunds
Premiere’s Official COVID-19 statement regarding event cancellations, postponements, and refunds is available for you here. (effective July 20, 2020)
Great Products for Testing, Curbside, & Social Distancing!
- For Medical Drive-Thru Testing
- Restaurant & Retail Curbside Services
- Keeping customers out of the sun and rain while lining up outside a business entrance and more!
We carry tents in all different sizes to fit the needs of your business and operation, as small as 6′ x 10′ and as large as 82′ x 147′
Need sidewalls, barrels to weight down the tent on concrete or asphalt, or tent fans to keep things cool? We’ve got you covered there too!
Pipe & Drape Dividers
Pipe and Drape can be configured to block off certain areas or create separate booths and private rooms
Pipe and Drape is available in sections as small as 6ft wide and 8ft tall, up to 10ft wide and 16ft tall, and can be connected to create as long of a section as you need!
We carry a variety of draping options for economical concerns and thickness for privacy.
And we carry many other products that may help make things a little easier for you and your business from easels, rope and stanchion for queuing, and more!
If there’s any way we can be of assistance to you, please reach out!