Delivery Availability & Information
Premiere Events offers delivery services within a 150 mile radius of Austin. Learn more about how our services work and check our delivery availability calendar to see if we still have delivery slots available for your event date below! If there is nothing marked on the calendar for your dates, we are available (subject to delivery minimums explained below).
Choose Your Location Below to View the Appropriate Calendar
Delivery dates listed as “CUT OFF” on the calendar are closed out for new delivery/pick up orders, so all rental orders would need to be picked up and returned by the customer directly on those dates or contracted for one of our approved Event Delivery Service providers if there are delivery-only items on the quote.
Delivery dates listed as “TENTS CUT OFF” on the calendar are closed out for new tent delivery/pickup orders, but we may still be able to accommodate regular delivery orders that do not include tents, so please contact your consultant to check availability.
Availability is subject to change at any time. This calendar is not always updated in real time, and we appreciate your understanding. Please contact us with any questions!
What are your delivery fees?
Our starting delivery fees are shown on our Labor & Delivery Fee Scheduled on the Resources Page.
Please note that to qualify for delivery, an order subtotal minimum requirement must be met. If that minimum is met and our schedule allows, delivery fees will be applied to the order. The subtotal minimum order requirement delivery fees and subtotal minimum requirements increase the further you are from our headquarters.
There are, however, many cases in which the delivery fees are higher depending on delivery and pick up timing requirements, size of the order, and labor intensity. Please contact us to determine a more accurate delivery fee quote.
How does your delivery and pick up work?
Our base delivery fees are for a Standard Open Delivery and Pickup Window during Premiere’s delivery day (9AM to 4PM Monday through Friday and 8AM to 3PM Saturday).
We can accommodate narrowed windows for additional fees as outlined below:
● A 3-hour delivery or pick up window is 1.5x the base delivery fee
● A 2-hour delivery or pick up window is 2x the base delivery fee
● A 1-hour delivery or pick up window is 2.5x the base delivery fee
If you need a narrow window for both delivery AND pick up, or services before or after Premiere’s standard delivery hours, or on Sundays, additional charges will apply. Please contact your Premiere Event Consultant for a detailed quote.
One day prior to the scheduled delivery, renter will receive an emailed copy of their rental order. Renter will be asked to verify all details of the rental order, and to confirm that the date, time, rental items and all other delivery-related information, if any, is correct. Renter will be advised to contact their Premiere Event Rental Consultant for questions or issues regarding their rental order. The Delivery Notification will also include the Delivery Team Leader’s name and contact information.
Renter may, on the delivery day, contact their driver directly regarding delivery questions or issues.
Delivery is TO THE DOOR.
Additional charges will apply for stairs, steep embankments, or other hazardous/ difficult delivery conditions. Failure on the renter’s part to disclose such conditions shall result in post-rental charges. Lastly, many public facilities (event venues, hotels, etc.) require that rental items be removed from the property at the conclusion of the event. Premiere provides late-night rental pickup at after-hour rates, subject to availability, but it must be contracted well in advance.
What does it mean if you’re closed out for delivery?
We always do our best to be available for deliveries, but during our peak busy seasons, or when there are many large events going on, we do have to close out certain dates for new deliveries or pickups. We often still have the inventory available, but not the crew available to deliver/pickup. We do not guarantee availability of delivery/pickup until you have a confirmed order with us that is paid with either a deposit or payment in full, and a signed contract.
Additionally once we have a closed out date, we may not be able to add major items (ex: tents, large stages or dance floors, lots of furniture, etc.). to existing orders, but each request is considered on a case by case basis dependent on our overall scope of orders for that date.
Unfortunately, this process is fairly unpredictable, and quite complicated. Typically, we cannot provide a heads up that we will be closed out for a certain date in advance, as we do not know until it happens. Once a date is closed out it is very rare that it opens back up, or that we will be able to add any new orders for that date as a special exception.
When are you more likely to be closed out for delivery?
Sometimes we close out a date a month or two in advance, sometimes the week of, and even the day prior. So you may be in the middle of putting together a quote for your event, and at that time we have availability, but by the time you’re ready to place your order, we could be closed out for new deliveries.
For this reason, we recommend booking sooner rather than later to help ensure that we reserve a delivery slot for you, even if you need to adjust your rental items throughout the process up until your final date allowed for changes per your contract.
For your reference: Fridays, Saturdays, and Mondays are typically the first dates to get closed out for deliveries and pickups. We are particularly prone to closed out dates in the months of March, April, May, September, October, November, and December, as well as around major holidays, but they can happen at any point.
What do I do if you’re closed out for delivery?
Sometimes we close out a date a month or two in advance, sometimes the week of, and even the day prior. We apologize for the inconvenience and unpredictable nature of this process. If you find yourself in this situation you typically have two options:
1. Arrange for Event Rescue Services, Firefighter Event Delivery, or Austin Elite Movers (contact info below) to handle the transportation for you.
2. Arrange to pick up and return your rentals on your own (furniture, stages, tents, large rental pieces, and any non-folding chairs or tables are not available for this option to maintain the integrity of our rental inventory).
We’re happy to make referrals in these cases for other rental companies who may be able to assist you! Please ask your Event Rental Consultant for any further assistance.
Event Rescue Services (Eva: 512-694-3760)
Firefighter Event Delivery (Daniel: 956-545-3808 | Rob: 512-589-0629)
Austin Elite Movers (Phillip: 512-766-6857)