Most orders, and most (but not all) rental items can be picked up at any of Premiere’s three locations: South, (11810 Manchaca Road), North (11002-A Metric Blvd.) or Dripping Springs (333 Hwy. 290 East).
Please note that all inventory is kept at the warehouse attached to the South Location. All North Store pickup orders are brought to the North Store every Tuesday and Thursday by 1pm, and Dripping Springs Store pickup orders every Tuesday and Thursday by 3pm. If you are picking up on a Tuesday or Thursday, please ensure that you arrive after that time. Any North or Dripping Springs pickups on a Thursday, Friday, Saturday or Monday must be revised by Noon that Wednesday to ensure that they will be loaded on the truck. Otherwise, additional items will need to be picked up from the South Location. All North & Dripping Springs Store pickups on a Tuesday or Wednesday will need to submit all revision requests by Noon that Monday.
Renters picking up their rental item(s) may do so between the hours of 9:30 AM and 5:00 PM, Monday through Friday and 9:00 AM to 1:30 PM Saturday on the date specified on the Rental Contract. Premiere is closed Sunday and on major holidays. Weekend rentals must be returned to Premiere on Monday (following the renter’s event), or as specified in the Rental Contract. Renters must ensure that their vehicle is appropriate for transporting the rented item (s). Renters must bring necessary pads, blankets, tie downs and other items needed to protect their vehicle (from damage) and to ensure against damage to rented item (s).
PLEASE BE ADVISED THAT PREMIERE CUSTOMERS ARE RESPONSIBLE FOR LOADING, SECURING, and TRANSPORTING THEIR RENTAL ITEMS. PREMIERE EVENTS STAFF ARE NOT REQUIRED TO PROVIDE LOADING OR UNLOADING ASSISTANCE.
You must ensure that all items on the order are accounted for. Your signature on the rental agreement is your acceptance of Premiere’s terms and conditions, including responsibility for returning the rented items on time and in their “as rented” condition.