Our Pledge

Structure Tent and Tent LinerGold SlideBlack Slide

ROB AUGUST PHOTOGRAPHY

RENTAL DONE RIGHT

Delivering exceptional value and unparalleled customer service.

RELIABLE CUSTOMER SERVICE | INTEGRITY & CHARACTER

DIVERSITY | POSITIVE CUSTOMER EXPERIENCE

PROFESSIONAL EXPERTISE | COMMUNITY INVOLVEMENT

COMMITTED EFFORT | CONTINUING EDUCATION

Structure Tent and Tent LinerGold SlideBlack Slide

ROB AUGUST PHOTOGRAPHY

RENTAL DONE RIGHT

Delivering exceptional value and unparalleled customer service.

RELIABLE CUSTOMER SERVICE | INTEGRITY & CHARACTER

DIVERSITY | POSITIVE CUSTOMER EXPERIENCE

PROFESSIONAL EXPERTISE | COMMUNITY INVOLVEMENT

COMMITTED EFFORT | CONTINUING EDUCATION

Our Pledge

Premiere Events is a customer driven business that recognizes the importance of both internal (Team members) and external (customers) stake holders, and seeks to always act in the best interests of both groups. We contend that Premiere represents the Austin – Central Texas market’s best party and event rental value and endeavor to live up to that claim. Premiere is profit-motivated, people focused, service driven and results oriented. We believe that our success is directly attributable to putting “people” first . . . to building and maintaining positive, mutually beneficial team member and customer relationships.

Each Premiere team member, and every Premiere client and customer, is treated with dignity and respect. There is no place in our business model for rude, insulting or disrespectful behavior. We gratefully and willingly serve every member of our community. We make no distinctions among persons based on race, nationality or ethnicity, on religious preference, on political affiliation, on age, on disability or on sexual orientation. We welcome members of the LGBTQIA+ community, as we do all of humankind.

At Premiere, we are appreciative of our team members and of our customers. We strive to express that appreciation in a variety of ways, and seek to ensure that neither our Valued Customers or Team Members are ever taken for granted.

We are, to the maximum extent possible consistent with sound business practice, accommodating.   We strive to be flexible when team members or customers have problems, issues or unforeseen circumstances. Our customers understand and appreciate that Premiere will go the extra mile for them. That “extra mile” may involve purchasing special inventory, dealing with difficult delivery requirements or set up parameters, locating and recommending external resources to satisfy unusual requests or meet specific needs. Regardless of the challenge, Premiere is committed to finding solutions that help our external customers successfully execute their events.

Excellence is our standard, for individual and company performance. At Premiere, we promise outstanding products and exceptional customer service. Key members of the Premiere Team ae professionally certified through the American Rental Association. The Certified Event Rental Professional program is the only rental-specific certification program for those in the party and event rental industry.

TRUST is a vital component of all human relationships. Loyal customers stay “true” because their Trust and been earned and maintained over time. Loyal customers believe that a business and its owners, managers and employees will DO THE RIGHT THING, honor its commitments and stand by its promises. Premiere is grateful to our loyal customers and thankful for their Trust in us.

Finally, customers will bring their business to and keep their business with the company and the people who CARE about them. Remember . . . “People don’t care how much you know until they know how much you care”. It is not enough to say “we care about the customer”. No business would say otherwise. But concern must be demonstrated, not just talked about. The customer’s problems are our problems, and solving the customer’s problems is an important way to show that we are Caring Professionals.

Marine Velvet and Black and Silver Peacock Charger - Celestial Wedding Table Design

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Your rental done right experience awaits...Click here to Schedule your showroom appointment
Marine Velvet and Black and Silver Peacock Charger - Celestial Wedding Table Design

ROB AUGUST PHOTOGRAPHY

Your rental done right experience awaits...Click here to Schedule your showroom appointment