We always do our best to be available for deliveries, but during our peak busy seasons, or when there are many large events going on, we do have to close out certain dates for new deliveries or pickups. We often still have the inventory available, but not the crew available to deliver/pickup. We do not guarantee availability of delivery/pickup until you have a confirmed order with us that is paid with either a deposit or payment in full, and a signed contract.
Additionally once we have a closed out date, we may not be able to add major items (ex: tents, large stages or dance floors, lots of furniture, etc). to existing orders, but each request is considered on a case by case basis dependent on our overall scope of orders for that date.
Unfortunately, this process is fairly unpredictable, and quite complicated.Typically, we cannot provide a heads up that we will be closed out for a certain date in advance, as we do not know until it happens. Once a date is closed out it is very rare that it opens back up, or that we will be able to add any new orders for that date as a special exception.
Sometimes we close out a date a month or two in advance, sometimes the week of, and even the day prior. So you may be in the middle of putting together a quote for your event, and at that time we have availability, but by the time you’re ready to place your order, we could be closed out for new deliveries.
For this reason, we recommend booking sooner rather than later to help ensure that we reserve a delivery slot for you, even if you need to adjust your rental items throughout the process up until your final date allowed for changes per your contract.
For your reference: Fridays, Saturdays, and Mondays are typically the first dates to get closed out for deliveries and pickups. We are particularly prone to closed out dates in the months of March, April, May, September, October, November, and December, as well as around major holidays, but they can happen at any point.
We apologize for the inconvenience and unpredictable nature of this process. If you find yourself in this situation you typically have two options:
- Arrange for Event Rescue Services or Firefighter Event Delivery (or another event delivery service that’s been approved by Premiere Events) to handle the transportation for you.
- Arrange to pick up and return your rentals on your own (furniture, stages, tents, large rental pieces, and any non-folding chairs or tables are not available for this option to maintain the integrity of our rental inventory).
We’re happy to make referrals in these cases for other rental companies who may be able to assist you! Please ask your Event Rental Consultant for any further assistance.